Major changes to the Residential Tenancies Act take effect on 1 December 2025, introducing a clearer and more balanced framework for pets in rental properties. The reforms aim to make it easier for tenants to keep pets while giving landlords practical tools to manage risks, set conditions, and recover the cost of any pet-related damage.
KEY CHANGES AT A GLANCE
- Tenants may request consent to keep a pet, and landlords can only refuse on reasonable grounds.
- Landlords must respond within 21 days.
- A new pet bond – up to two weeks’ rent – may be charged, in addition to the standard bond.
- Tenants are liable for all pet-related damage beyond fair wear and tear.
- Landlords who consent may impose reasonable conditions, such as additional cleaning obligations or restrictions on the type or size of pet.
- Certified assistance dogs have specific protections under separate legislation. Other service or therapy animals fall under the new consent framework unless exempted by law.
HOW THE CONSENT PROCESS WORKS
Tenants may request permission in writing at any time. A clear description of the pet – such as breed, size, training and vaccination history – helps speed up the process. Landlords must provide a written response within 21 days, granting consent (with or without conditions) or declining with reasons. If the landlord requires more information, they must ask for it within the same timeframe.
If consent is granted, a landlord may charge a pet bond of up to two weeks’ rent. This bond must be lodged through Tenancy Services once that system goes live. It can only be used for repairing pet-related damage.
REASONABLE GROUNDS FOR REFUSAL
Landlords cannot refuse simply because they dislike pets. Refusals must be based on evidence or objective concerns. Common examples include:
- The property is unsuitable for the type or size of pet (e.g., a large dog in a small apartment).
- Body corporate rules or statutory obligations prohibit animals.
- Documented safety risks, such as a history of aggression.
- Credible evidence the pet is likely to cause damage or nuisance.
If a tenant disputes a refusal, the matter can be taken to the Tenancy Tribunal, which will assess whether the refusal was reasonable and proportionate.
DAMAGE AND BONDS
Tenants are fully liable for pet-related damage beyond fair wear and tear – including accidental or careless damage. Landlords may claim against the general bond, the pet bond, or both, following the usual evidence and Tribunal processes.
RECOMMENDED ACTIONS
Landlords should update templates, adopt clear policies, and understand the 21-day response rule. Tenants should familiarise themselves with the new rules. Good communication and clear documentation will help ensure the new system works smoothly for everyone from 1 December 2025.
Please reach out to us if you need assistance with the new requirements.
